Return and Exchange Policies

At Cotton Apparel, we strive to provide high-quality wholesale apparel and excellent customer service. If you are not completely satisfied with your purchase, please review our return policy below.

Return Eligibility

- Returns are accepted within 7 days of the delivery date.

- Items must be unused, unworn, unwashed, and in their original packaging with all tags attached.

- Returns that do not meet these conditions may be refused.

Non-Returnable Items

The following items are not eligible for return:

- Irregular (IR) items

- Items returned more than 7 days after delivery.

- Items that have been worn, washed, altered, decorated, or damaged after delivery.

Restocking Fee

All approved returns are subject to a 20% restocking fee, which will be deducted from your refund.

Exchanges

We do not offer direct exchanges.

If you need a different size, color, or style, simply return the eligible item following our return policy and place a new order through our website.

Return Shipping

Customers are responsible for all return shipping costs for standard returns.

We recommend using a trackable shipping service, as we are not responsible for packages lost during return transit.

Defective or Incorrect Items

If you receive a defective item (excluding Irregular items) or an incorrect product due to our error, please contact us within 7 days of delivery.

Once the issue has been verified, we will:

- Provide a prepaid return shipping label or reimburse reasonable return shipping costs.

- Replace the item (if available) or issue a full refund.

Irregular (IR) items are sold as-is and are not eligible for refunds, replacements, or returns due to cosmetic imperfections.

Refunds

Once your return is received and inspected, we will notify you of the approval or rejection of your refund.

If approved, your refund (less the 20% restocking fee, if applicable) will be issued to your original payment method. Please allow 5–10 business days for your financial institution to process the refund after it has been issued.

How to Start a Return

To request a return, please email us at cottonapparel10@gmail.com or go through our contact us page with:

- Your order number

- The item(s) you wish to return

- The reason for the return

Our team will provide return instructions once your request has been reviewed.

Order Cancellations

Orders may only be canceled before they have been processed or shipped. Once an order has shipped, it must follow the return policy outlined above.